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HP Selling HP PPS ServiceOne Services Sample Questions:

1. What is included in the defective media retention service?

A) It allows the HP technician repairing the device to keep the defective part.
B) It allows the customer to retain the defective drives that are repaired.
C) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
D) It allows the HP technician to use refurbished parts to complete a repair.

2. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) HP Channel Services Network
B) HP Contractual Services
C) Aftermarket Channel Facilitation Program
D) Services360 Pro

3. Which HP PPS Services allow customers to add leasing of the new hardware purchased within the pricing?

A) HP Custom Contractual Services
B) HP Priority Services
C) HP Standard Contractual Services
D) HP Care Pack Services

4. Which services can be offered for both printer and PC equipment? (Select two.)

A) Onsite Repair
B) Defective Media Retention
C) Asset Tagging
D) Maintenance Kit
E) PC Tracking and Recovery
F) Printer Installation

5. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a customer's business?

A) Equipment Deployment Services
B) Mitigation of Risk Services
C) Data Protection Services
D) Hardware Protection Services

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