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The benefit in Obtaining the 3300 Exam Certification
- Avaya Aura Contact Center Administration have the knowledge to use the tools to complete the task efficiently and cost effectively than the other non-certified professionals lack in doing so.
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Avaya Aura Contact Center Administration 3300 Exam
Avaya Aura Contact Center Administration 3300 Exam related to Avaya Aura Contact Center Certification. This exam validates the Candidate ability to install, configure, administer, maintain and troubleshoot Avaya Aura Contact Center products. Avaya Contact Center Administrator and Avaya Aura Contact Center Managers usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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Reference: https://downloads.avaya.com/css/P8/documents/100142082
Avaya 3300 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Components | 20% | - Protocols and integration points - Core components: CCMA, CCM, Media Server, Communication Manager - Avaya Aura Contact Center (AACC) architecture |
| Service Creation & Scripting | 20% | - Variables, expressions, and intrinsics - Script design, testing, and deployment - Service Creation Environment (SCE) fundamentals |
| Maintenance & Troubleshooting | 20% | - Logs, traces, and diagnostic tools - Routine system monitoring and health checks - Common faults and resolution procedures |
| Configuration & Administration | 30% | - Agents, agent groups, and skillsets configuration - Call routing and CDN configuration - Contact Center Manager Administration (CCMA) navigation - Access and partition management |
| Reporting & Statistics | 10% | - Report generation and customization - Real-time and historical reporting - Key performance indicators |








