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Avaya 3171T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center Solutions | 20% | - Routing, queuing, and call handling - Avaya Aura Contact Center overview - Reporting, analytics, and workforce optimization |
| Topic 2: Solution Selling and Customer Engagement | 10% | - Customer requirement analysis - Solution recommendation and positioning - Value proposition and ROI analysis |
| Topic 3: Unified Communications and Collaboration (UC&C) | 25% | - UC&C architecture and components - Collaboration tools and endpoints - Avaya Equinox and Aura solutions - Integration with third-party applications |
| Topic 4: Deployment and Management | 25% | - Security, compliance, and troubleshooting - Virtualization and survivability - Solution design and sizing - Administration, maintenance, and licensing |
| Topic 5: Avaya Team Engagement Solutions Overview | 20% | - Avaya portfolio and product offerings - Introduction to Avaya Team Engagement Solutions - Benefits and business value |
Avaya APDS Avaya Enterprise Team Engagement Solutions Online Test Sample Questions:
1. Avaya IXTM Messaging uses several virtual or physical Application Servers Match the four servers listed with their description
2. Although the basic Avaya IX TM Messaging solution provides many advanced features and capabilities, some of them require an add-on license Which of the following features requires an additional license?
A) Single sign on (SSO)
B) Additional non-Avaya PBX integration
C) Sync with Office 365 & Google emails
D) Text to Speech (TTS)
3. Which statement about the deployment of Avaya Aura Presence Services with Avaya Aura 8 is true?
A) Presence Services requires one or more general purpose (open) Avaya Breeze instances
B) Presence Services always requires one or more dedicated (closed) Avaya Breeze instance
C) Presence Services can only be installed on one dedicated (closed) Avaya Breeze instance
D) Presence Services do not require dedicated (closed) Avaya Breeze instances
4. To provide CS1000 Mobile-X like feature experience, which change was made to EC500 with Avaya Aura 8.0?
A) You can now put the call on hold before dialing a feature access code
B) You can now enter a feature access code before receiving a call
C) You must now enter feature access codes before you put a call on hold
D) You can now dial a feature access code without putting the call on hold
5. The Multiple Appearance directory Number (MADN) feature has been added with Avaya Aura 8.0 as part of the CS1000 modernization It includes SCA (single call appearance/arrangement), which works like Communication Manager bridging, and MCA (multiple call appearance/arrangement), which works like bridging on the CS1000.
What is the difference between MCA and SCA?
A) MCA is only available on Device Adapted sets
B) MCA makes all calls private
C) MCA is only available on Avaya Equinox clients
D) MCA is tied to a particular call appearance on the primary endpoint
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |








