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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Decision Strategies | 25% | - Create engagement strategies using customer credit score - Create and understand decision strategies - Predictive and adaptive analytics - Create eligibility rules using customer risk segments |
| Topic 2: AI and Arbitration | 8% | - Action prioritization with AI - Action arbitration - Prioritize actions with business levers |
| Topic 3: Actions and Treatments | 12% | - Define and manage customer actions - Define an action for outbound - Present a single offer on the web |
| Topic 4: Contact Policy and Volume Constraints | 13% | - Avoid overexposure of actions - Avoid overexposure of actions on outbound - Limit action volume on outbound |
| Topic 5: Engagement Policies | 15% | - Create and manage customer journeys - Define customer engagement policies - Create an engagement strategy |
| Topic 6: Business Agility in 1:1 Customer Engagement | 5% | - Change management processes - Revision Manager |
| Topic 7: Next-Best-Action Concepts | 12% | - Essentials of always-on outbound - Customer engagement blueprint - Define the starting population - Optimize customer value in the contact center - One-to-one customer engagement - Optimize the Next-Best-Action strategy |
| Topic 8: Channels | 10% | - Share action details with third-party distributors - Send offer emails - Create a real-time container - Real-time containers |
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