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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Business agility for 1:1 customer engagement | - Implementing business changes in revision management - Updating existing actions - Agility in a customer engagement project - Building your business operations team - Change request types - Launching a new offer on web - Life cycle of a change request - Change management process |
| AI and Arbitration | - Prioritize actions with business levers - Action arbitration - Action prioritization with AI |
| Decision strategies | - Create eligibility rules using customer risk segments - Create and understand decision strategies - Create engagement strategies using customer credit score |
| Channels | - Share action details with third-party distributors - Create a real-time container - Real-time containers - Send offer emails |
| Actions and treatments | - Present a single offer on the web - Define and manage customer actions - Define an action for outbound |
| Contact policy and volume constraints | - Limit action volume on outbound - Avoid overexposure of actions - Avoid overexposure of actions on outbound |
| Next-Best-Action concepts | - Optimize the next-best-action strategy - One-to-one customer engagement - Define the starting population - Essentials of always-on outbound - Optimize the customer value in the contact center |
| Engagement policies | - Define customer engagement policies - Create an engagement strategy |
