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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Strategy and Positioning | - Competitive differentiation - Selling methodology for services |
| Topic 2: Lifecycle Engagement Model | - Manage and support phase - Optimize and retire phase - Consult and design phase - Deploy and implement phase |
| Topic 3: HPE Lifecycle Services Overview | - Service portfolio positioning - Introduction to HPE PS Lifecycle Services |
| Topic 4: Customer Value and Business Outcomes | - Customer challenges and pain points - Value proposition of lifecycle services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
- A. HP Renew Services
- B. HP Optimize Services
- C. HP Set Up Services
- D. HP Collaborate Services
Correct Answer: A 🗳️
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An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
- A. HP Proactive Security includes services to implement and manage configuration policies.
- B. Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
- C. HP Manageability Services help with consistent, scalable, and secure software deployment.
- D. HP Wolf Pro Security can be attached to the deal.
Correct Answer: A 🗳️
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The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
- A. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- B. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
- C. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
- D. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
Correct Answer: B 🗳️
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How are HP Care Pack Services sold?
- A. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
- B. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
- C. They are available as a contractual service and can be sold at any time as a standard SKU offering
- D. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
Correct Answer: B 🗳️
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