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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
| Sales Positioning and Solutions | - Positioning HP supplies solutions against competitors - Recommending appropriate supplies solutions to customers |
| Customer Engagement and Relationship | - Consultative sales skills in HP supplies context - Managing customer relationships and opportunities |
HP Selling HP Supplies 2020 Sample Questions:
A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)
- A. Non-HP supplies are usually counterfeit and buyers can be subject to fines.
- B. Non-HP supplies are not recyclable and are costly to dispose of properly.
- C. Original HP supplies work the first time, every time.
- D. Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
- E. Original HP supplies help reduce service calls, minimizing printer downtime.
How does the HP Planet Partners program protect the world's environment?
- A. No HP cartridge returned through the HP Planet Partners program will go to a landfill.
- B. HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
- C. Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
- D. HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
According to the Spencer Labs Color Cartridge Reliability Comparison Study, how do Original HP cartridges compare to non-HP cartridges?
- A. Original HP cartridges are easier to install and recycle.
- B. Original HP cartridges yield faster printing speeds with no wasted pages.
- C. Original HP cartridges are more secure as a result of better packaging and supply chain control.
- D. Original HP cartridges are more dependable and produce significantly higher print quality and color fidelity.
A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?
- A. ink colors that fade over time
- B. compatibility Issues with standard papers
- C. Inability to refill non-HP cartridges
- D. wasted ink and printer downtime
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