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HP Selling HP PPS ServiceOne Services Sample Questions:

1. An existing customer is supported with an HP Care Pack Service engagement.
When attempting to renew the engagement with the customer, which provision would require HP Contractual Services?

A) The entire cost pre-paid
B) Multiple products, at various service levels, all under one agreement
C) A warranty purchased at the time of the product purchase
D) One service level with risk mitigation

2. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Asset Tagging
B) Offsite Repairs
C) Printer and Accessory Installation
D) PC Tracking and Recovery

3. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs expedite repairs to reduce downtime.
B) HP Care Packs allow you to choose from various options that best suit your needs.
C) HP Care Packs give you predictability and greater control on TCO.
D) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time

4. When is the best time to propose HP Contractual Services for hardware already covered with HP Next Business Day Onsite Care Pack Service?

A) Prior to the HW purchase
B) Upon expiration of a service engagement
C) At the time of the HW purchase
D) Any time during the hardware lifecycle

5. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP Care Pack Services offerings are not suitable
B) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US customers
C) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are intended for new environments.
D) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not offer IT outsourcing.

Solutions: