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Exam MS-220: Troubleshooting Microsoft Exchange Online
Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty
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Prerequisites for Microsoft MS-220 Exam
Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:
You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.
You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
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Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot compliance and retention issues | 25-30% | - Manage retention policies and retention labels - Address data loss prevention (DLP) issues - Resolve eDiscovery and content search problems - Troubleshoot in-place holds and litigation holds |
| Topic 2: Troubleshoot Exchange Online configuration issues | 15-20% | - Resolve permissions and access control problems - Fix mailbox database and quota issues - Troubleshoot email address policies and accepted domains - Manage mailbox and recipient configuration |
| Topic 3: Troubleshoot mail client issues | 20-25% | - Address mailbox settings and calendar sharing issues - Resolve Outlook connectivity and profile issues - Fix mobile device and ActiveSync problems - Troubleshoot Outlook on the web access and functionality |
| Topic 4: Troubleshoot hybrid and migration issues | 10-15% | - Troubleshoot mailbox migration batches and failures - Address coexistence and free/busy sharing problems - Resolve hybrid configuration wizard and connectivity problems - Fix directory synchronization issues |
| Topic 5: Troubleshoot mail flow issues | 20-25% | - Troubleshoot mail flow rules and routing issues - Interpret message headers and message trace results - Resolve send/receive failures, delays, and NDRs - Address issues with attachments and Defender for Office 365 |








