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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice

A) 2 and 3 only
B) 1 and 2 only
C) 1 and 3 only
D) All of the above

2. Which of the following is NOT a source of best practice?

A) Internal experience
B) Academic research
C) Standards
D) Technology

3. Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Support the creation of a portfolio of quantified services

A) 2 and 3 only
B) 1 and 2 only
C) 1 and 3 only
D) All of the above

4. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Describes how the configuration items (CIs) work together to deliver the services
B) Describes the topography of the hardware
C) Defines how version numbers should be used in a release
D) Defines which software should be installed on a particular piece of hardware

5. Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers

A) 2 and 3 only
B) 1 and 2 only
C) 1 and 3 only
D) All of the above

Solutions: