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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Printing Solutions Portfolio | 25% | - Features, benefits and competitive advantages - Inkjet and LaserJet product lines - Multifunction printers and wide-format systems |
| Positioning and Selling Solutions | 20% | - Communicate value and ROI - Address objections and close sales - Match products to customer needs |
| Support and Management Tools | 10% | - HP Web Jetadmin and management software - Security and mobility solutions - Service and support offerings |
| Understand Customer Requirements | 20% | - Define solution requirements - Analyze customer environment and usage scenarios - Identify business and user needs |
| HP Personal Systems Portfolio | 25% | - Desktops, notebooks and workstations - Security, manageability and performance features - Tablets and mobile devices |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
1. What does a profound transformation in the workplace mean to the customer?
A) They need low-priced products.
B) They need greater battery life.
C) They have an increased expectation for productivity and style
D) They are looking for notebooks that are thin and light
2. What did 87% of CEOs highlight as the biggest IT concern associated with commercial mobility?
A) IT training
B) back end and architecture changes
C) software costs
D) data security
3. What is a benefit of HP Page Lift?
A) a truly secure solution for scanning
B) a cloud document management solution
C) the ability to print remotely
D) automatically enhanced documents or images
4. A customer is looking to combine the functionality of a variety of devices in one space-saving device. What should you recommend?
A) any HP small workteam printer
B) an HP multifunction printer
C) HP Quick Sets
D) an HP Flow Scanner
5. Where is the customer value in using an HP Enterprise MFP device'?
A) They use the lowest priced toner cartridges
B) Every dollar spent printing involves another nine dollars to manage it, so there is a huge potential for cost savings
C) They are the smallest MFPs in the market, which gives the customer more space on their desktop.
D) They are ink-based only: therefore, they give you the lowest cost per page
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |








