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HP HP2-I57 Exam Syllabus Topics:

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

A) Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
B) Asset tagging enables a tiered volume discount strategy to be passed along to customers.
C) Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
D) Asset tags help customers save time and money and improve efficiency during the asset management process.
E) Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.

2. A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

A) HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
B) HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
C) HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
D) OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices

3. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A) Identifying things your customer's employees say they're missing in their IT support today
B) Asking leading questions to understand your customers' pain points
C) Focusing only on asking questions related to services solutions since hardware is separate
D) Actively listening and taking notes
E) Assuming all customers need the same set of blueprints to get them where they need to go

Solutions: