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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Multi-Agent Interoperability | 5% | - Model Context Protocol (MCP) - Agent API usage scenarios - Agent-to-agent communication |
| AI Agents | 35% | - Agent User security and permissions - Topics and actions configuration - Channel integration: digital experience, email, Slack - Agent architecture and reasoning engine - Deterministic controls: filters and variables - Agent types: Service, Sales, Employee |
| Prompt Engineering | 20% | - Prompt Builder usage and use cases - Prompt template creation: field generation, flex types - Prompt management and user roles - Grounding techniques and best practices |
| Data Cloud for Agentforce | 20% | - Improving response accuracy with data grounding - Agentforce Data Library types - Retrievers and search types: keyword, vector, hybrid - Unstructured data processing: chunking, indexing |
| Development Lifecycle | 15% | - Monitoring, adoption and optimization - Deployment: sandbox to production - Version control and maintenance - Testing agents in Testing Center |
Salesforce Certified Agentforce Specialist Sample Questions:
1. An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?
A) Enable model endpoint on OpenAl and make callouts to the model to generate emails.
B) Create an application of the custom LLM and embed it in Sales Cloud via iFrame.
C) Add the fine-tuned LLM in Einstein Studio Model Builder.
2. Before activating a custom Agent action, an Agentforce Specialist would like to understand multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the Specialist recommend?
A) Agentforce
B) Agent Builder
C) Model Playground
3. For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured?
A) Indexes the uploaded files into Data Cloud
B) Indexes the uploaded files in a location specified by the user
C) Indexes the uploaded files in Salesforce File Storage
4. Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?
A) The Agentforce Service Agent user is not assigned the correct Agent Type License.
B) The Agentforce Service Agent user was not given the Allow View Knowledge permission set.
C) The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
5. A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?
A) Data Cloud Admin and Prompt Template Manager
B) Prompt Template User and Data Cloud Admin
C) Prompt Template Manager and Prompt Template User
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |








