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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

How can you set a preference that is local to your machine?

A. By selecting File > Settings
B. By selecting Navigation pane > Configuration > Staff Management > Profiles
C. By selecting File > Options
D. By selecting File > Configuration

Question 2

Which three statements are true about navigation sets?

A. Using navigation sets,you can configure which quick search reports can be seen.
B. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
C. Using navigation sets, you can define what quick links can be seen when navigating File > Link.
D. The same navigation set can be set for different interfaces.
E. Using navigation sets, you can define what new objects can be created by using the File menu.
F. Using navigation sets, you can configure whether to show the Home navigation pane or not.

Question 3

Which setup sequence is usedto give permissions to an individual to access an application?

A. Navigation set > Profile > Staff Account
B. None. No sequence is required.
C. Profile > Navigation set > Staff Account
D. Staff Account > Profile > Navigation set

Question 4

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.
How can this be done?

A. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
B. by configuring settings at the time of creation of the custom object
C. by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
D. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

Question 5

You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A. Workspace
B. Report Command
C. Content Pane
D. Workspace Ribbon
E. Global Ribbon

Solutions: