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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?

A) Object Designer
B) Account Authentication
C) Session Authentication
D) Custom Object Create
E) Custom Object Read

2. You are creating several new standard bead entries and want to use variables in your standard text.
What is the difference between "Variable" and "$"?

A) Variable pulls in a dynamic value from the database and $ is a fixed variable.
B) Variable is a fixed value and $ pulls in a dynamic value from the database.
C) $ pulls in a dynamic value from the database and Variable allows the agent to enter a value.
D) Variable pulls in a dynamic value from the database and $ allows the agent to enter a value.
E) $ allows the agent to enter a value and Variable is a fixed value.

3. A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for the follow up: #120728000001
A member of your support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it."
Which two actions will allow you to identify the correct message base item if you do not know which message base you need to edit?

A) Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
B) Submit an incident to customer care.
C) Run a message base report and search for the text string you want to change.
D) Look for the message in the receipt email body.

4. In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?

A) The popular answers list page
B) The answers detail page
C) Ask a Question
D) The answers list page only
E) They are only available when using smart assistant
F) Any page the customer wants it placed

5. Your customer has a single Service level Agreement and applies the service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be upgraded to include an External Ticket Number custom field only when the logged in contact has a Service level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request?

A) Use the "FormSubmit" widget.
B) Use the "Field" tag with the "name" attribute.
C) Use the "Conditional" tag with an "sla" attribute.
D) Use the "FormInput" widget.
E) Use the "FormInputCustom" widget.

Solutions: