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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about Connect Web Services? (Choose two.)

A) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
B) Connect Web Services should only be used for read-only data.
C) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
D) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

2. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A) Add a conditional section within the answer with any access level.
B) Make the answer status private, make the required changes, and republish it.
C) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
D) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.

3. A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

A) It can change views of articles.
B) It cannot delete articlesfrom the Content Type.
C) It cannot change product/category of articles.
D) It can request translations of articles.
E) It cannot change the owner of articles.
F) It can publish and un-publish articles.

4. Which two statements are true about exporting report data? (Choose two.)

A) It can be exported as a Word doc.
B) It can be exported to a character-delimited file.
C) It can be exported only as an .xlsx Excel file.
D) It can be exported in XML format.
E) It can be exported using only absoluteHTML layouts.
F) It can be exported in PDF format.

5. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A) Slicing
B) Rollups
C) Applied Filter
D) Auto Filter
E) Bucket Filter

Solutions: