Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:
| Schedule Exam | Pearson VUE |
| Books / Training | MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
| Number of Questions | 40-60 |
| Exam Price | $99 (USD) |
| Passing Score | 700 / 1000 |
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
| Duration | 60 mins |
| Exam Code | MB-910 |
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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The Microsoft MB-910 exam is used to test the knowledge and skills of a candidate. It is an entry-level certification. The exam covers subjects such as data structures, variables, operators, output parameters, loops, and branching statements, arrays and records, data typing and conversions, and many other topics which are all included in Microsoft MB-910 Dumps. Candidates are required to have foundational programming knowledge before sitting for this exam. This certification serves as an introduction to computer science topics including networks, databases, and VB6 tools from Microsoft. Candidates who pass this exam are able to work in the IT field. This certification is for individuals who are interested in working as a programmer or developer using Microsoft tools.
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Certification Topics Microsoft MB-910 Certification Exam
Our Microsoft MB-910 exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.
- Describe shared features (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe Project Operations (15-20%)
- Describe Dynamics 365 Sales (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
- Describe Dynamics 365 Customer Service (15-20%)
Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Security and access control - Data management and reporting basics - Common features and navigation - Integration with Microsoft Power Platform - Overview of Copilot in customer engagement |
| Topic 2: Describe Dynamics 365 Sales | 20-25% | - Business process flows - Product catalog, price lists, and unit groups - Quote, order, and invoice lifecycle - Lead and opportunity management processes - Sales accelerators and forecasting - Core capabilities and business scenarios |
| Topic 3: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Event management features - Email marketing and customer journeys - Capabilities and use cases - Lead generation and qualification - Marketing forms, pages, and segments - Integration with Copilot |
| Topic 4: Describe Dynamics 365 Customer Service | 20-25% | - Key components and use cases - Case management lifecycle - Knowledge base and entitlements - SLA and routing rules - Unified service desk and channels |
| Topic 5: Describe Dynamics 365 Field Service | 15-20% | - Mobile app and offline functionality - Inventory and asset management - Core features and scheduling capabilities - Work order lifecycle and resource management |
