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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

A) Service Operation
B) Service Design
C) Continual Service Improvement
D) Service Strategy

2. Which of the following provides resources to resolve operational and support issues during Release and Deployment?

A) Evaluation
B) Early Life Support
C) Release Packaging and Build Manager
D) Service Test Manager

3. Which of the following do Service Metrics measure?

A) Maturity and cost
B) The end to end service
C) Infrastructure availability
D) Processes and functions

4. Which of the following statements BEST describes a Definitive Media Library (DML)?

A) A secure electronic library that contains all copies of software and licenses
B) A secure library where definitive authorized versions of all software and back-ups are stored and protected
C) A secure library where definitive authorized versions of all media Configuration Items (CIs) are stored and protected
D) A secure location where definitive hardware spares are held

5. To add value to the business, what are the four reasons to monitor and measure?

A) Validate; Direct; Justify; Improve
B) Validate; Direct; Justify; Intervene
C) Evaluate; Direct; Justify; Improve
D) Evaluate; Diagnose; Justify; Intervene

Solutions: