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EXIN ITIL Foundation Sample Questions:

1. Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet

A) 2 only
B) 1 only
C) Both of the above
D) Neither of the above

2. Which service lifecycle stage provides the following values to the business?

A) Service strategy
B) Service transition
C) Service operation
D) Service design

3. Which one of the following activities would be performed by access management?

A) Managing access to the service desk
B) Managing access to computer rooms and other secure locations
C) Managing the rights to use a service or group of services
D) Providing physical security for staff at data centres and other buildings

4. Which is an example of improving service utility using service management automation?

A) Faster resource allocation
B) Monitoring service availability
C) Reducing the time to compile service data
D) Pre-determined routing of a service request

5. Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert

A) 2 only
B) 1 only
C) Both of the above
D) Neither of the above

Solutions: