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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

A) Reducing technical debt
B) Improving safety culture
C) Fostering a Lean culture
D) Using design thinking

2. An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?

A) Use AI Ops to detect the incident more quickly
B) Use ChatOps to escalate the incident more quickly
C) Automate the workaround and deliver via self-help
D) Categorize the permanent fix as high-risk technical debt

3. A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?

A) Chaos engineering
B) Service validation sign-off by a change advisory board
C) Continuous testing
D) Post-implementation review

4. A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
Which high-velocity IT objective is being addressed?

A) Fast development
B) Co-created value
C) Resilient operations
D) Assured conformance

5. The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?

A) Risk mitigation
B) Risk register
C) Risk appetite
D) Residual risk

Solutions: