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EXIN ITIL 4 Foundation Sample Questions:

1. Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A) An emergency change
B) A standard change
C) A change model
D) A normal change

2. Which includes governance, management practices, and continual improvement?

A) The 'focus on value' guiding principle
B) The service value system
C) The 'value stream and processes' dimension
D) The 'deliver and support' value chain activity

3. Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A) Understanding stakeholder needs
B) Ensuring service components are available
C) Meeting stakeholder expectations
D) Understanding the organization's vision

4. Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate for each type of stakeholder.
2. Complex systems should be designed with an understanding of how the
components' parts are related.
3. Organizations should consider whether technology could improve the
efficiency of manual processes.
4. It is important to understand the organization's objectives when
assessing the impact of potential improvements

A) 3 and 4
B) 1 and 4
C) 1 and 2
D) 2 and 3

5. Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

A) Service request management
B) Service level management
C) Service configuration management
D) Service desk

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