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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
Genesys Cloud Certified Professional - Implementation Sample Questions:
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 5
- B. 3
- C. 4
- D. 2
Select the Access level permission types for workspace membership. (Choose three.)
- A. Full Access
- B. Read Only
- C. Partial
- D. Write Only
- E. Collaborator
- F. Contributor
Select all the sections for the standard profile page. (Choose five.)
- A. Skills & Certifications
- B. Relationships
- C. Languages
- D. General
- E. HR
- F. Contact
- G. Contact Information
Which architectural approach is used to develop a single application as a suite of small services?
- A. Monolithic Architecture
- B. Microservices Architecture
- C. Genesys Cloud Salesforce Architecture
- D. Single Core Architecture
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
- A. Create a role for former users and add the user to that role.
- B. Rename the user account.
- C. Set the user to Inactive for 30 days, then delete the user account.
- D. Reset the user's password.
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