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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?
A) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
B) Impact Assessment; part of IBM SmartCloud Control Desk
C) Impact Analysis; part of IBM SmartCloud Control Desk
D) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager
2. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?
A) the configuration process
B) the discovery tool
C) the change process
D) the release tool
3. Which statement describes functional components provided by IBM SmartCloud Control Desk?
A) It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
B) It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
C) It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.
D) It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.
4. What is a service owner responsible for?
A) Continual improvement of a service
B) Carrying out the service operation activities needed to support a service
C) Producing a balanced scorecard showing the overall status of all services
D) Designing and documenting a service
5. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?
A) Service catalog
B) Enterprise resource planning
C) Workflow-driven change process
D) Cost management
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |








