Cisco Unified Contact Center Enterprise (UCCE): Ip Communications) (IP Communications by Gary Ford
This book is a great guide for the candidates who are preparing for the Cisco 500-440 exam because it integrates the multiple components that help you learn a wide spectrum of business requirements. You will also get knowledge about application configuration, scripting, dial plans, reporting, IVR, and metrics using the UCCE systems. The candidates who prepare for the Cisco test using this edition will get great help in understanding the Cisco Contact Center Product portfolio and the clustered deployment model. Thus, this book can ultimately aid you in designing, implementing, and delivering the CM/IP and IVR solutions and allow you to effectively maintain UCCE deployments. Moreover, the candidates who already have knowledge of Cisco master the best practices for the call flow scripting and other mandatory topics covered in the actual exam including:
- Troubleshooting UCCE systems;
- Reliable and efficient UCCE solutions;
- Understanding UCCE processes and nodes to build a clean system startup sequence.
- Standardized examples to eliminate errors and downtime;
- Coverage and monitoring of UCCE systems;
- Step-by-Step information of actual configurations;
- Insights covering hosted and enterprise versions of UCCE;
- Resources to deploy and operate the UCCE systems;
In other words, this book not only talks about the effective maintenance and deployment of UCCE solution but also inform you how to manage the UCCE databases and deliver the effective IVR solutions. You will also be able to identify the best practice for troubleshooting and mastering the Cisco Diagnostic tools after reading this book. It is a complete guide for you to prepare for the Cisco 500-440 exam. Just grab this edition from Amazon and be ready to ace the official test and achieve the Cisco UCCE Specialist certification.
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Training Course Recommended for Cisco 500-440 Exam
The training courses offered by Cisco are very helpful and informative for the candidates to learn about the topics that are covered in the exam. To prepare well, you can register for the course described below and learn about the exam topics by getting guidance from the experts.
Our world is in the state of constant change and evolving. If you want to keep pace of the time and continually transform and challenge yourself you must attend one kind of Cisco certificate test to improve your practical ability and increase the quantity of your knowledge. Buying our 500-440 study practice guide can help you pass the test smoothly. Our Designing Cisco Unified Contact Center Enterprise exam materials have gone through strict analysis and verification by senior experts and are ready to supplement new resources at any time. We try our best to present you the most useful and efficient information about the test and provide multiple functions and intuitive methods to help the clients learn efficiently. Learning our 500-440 useful test guide costs you little time and energy. The passing rate and hit rate are both high thus you will encounter few obstacles to pass the test. You can further understand our 500-440 study practice guide after you read the introduction as follow.
Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Network Design Considerations for Cisco Unified CCE | 19% | - Test Other Side method in Unified ICM - Basic deployment models (single-site, multisite centralized, multisite distributed) - Network requirements for Clustering over the WAN (CoW) - Cisco Finesse failover scenarios - Failure scenarios with geographically separated deployments - Quality of service usage within CCE - Network requirements for Unified ICM visible/private connections - High-availability options of CCE components - Factors impacting Cisco Unified Intelligence Center bandwidth usage |
| Topic 2: Sizing Process for Contact Center Resources and CCE Components | 13% | - Packaged CCE capacity considerations - Sizing inputs (agent talk time, queue time, wrap-up time) - Erlang calculations in sizing - Sizing considerations for SIP proxy methods - Factors for sizing Unified CCE components and bandwidth |
| Topic 3: Virtualization Environment for Contact Center Resources and CCE Components | 11% | - VMware supported features - Cisco Unified Computing System B-Series interconnect and uplink - Design considerations for Cisco Unified CCE on UCS C-Series - NIC configuration considerations in virtualization - Design considerations for upstream IP switches |
| Topic 4: Design Considerations for Cisco Unified Communications Manager in a CCE Solution | 11% | - Maintaining end-to-end reporting for transferred calls - Impact of multiline automatic call distributor in CCE - CUCM redundancy options for centralized deployment - CUCM requirements for Unified Mobile Agent - CUCM originated calls to CVP - Cluster over the WAN considerations for CUCM - CUCM options for transfer calls involving SIP trunks |
| Topic 5: Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center | 23% | - Impact of re-qualify call node in Cisco Unified ICM script - Cisco Finesse features and third-party gadgets - Cisco Finesse workflow - Post Call Survey functionality and call flow - Courtesy Call back functionality and call flow - Design for administrative workstations in geographically separated data centers - Cisco Unified Border Element and SIP proxy functionality - Call type usage within Cisco Unified ICM - Whisper Announcement functionality and call flow - Agent target rules and impact on CCE solution |
| Topic 6: Features and Functionality of the Cisco Unified CCE Solution | 23% | - Role of CTI in Cisco Unified CCE - Role of Cisco Unified Customer Voice Portal (CVP) - Security methods and impact on capacity - Cisco Unified Mobile Agent role - High priority traffic in Cisco Unified ICM - Cisco Outbound Option - Role of congestion control - Role of Cisco Unified Intelligent Contact Management (Unified ICM) - Role of Cisco Unified Communications Manager - Precision routing methods - Role of voice gateways and SIP proxy |








