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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Initiate a web chat
B) Launch a voice IVR
C) Trigger a webhook
D) Display a content offer

2. What are two common approaches used to structure a GPR comparison test?
(Choose two)
Response:

A) Agent clustering model
B) Longitudinal performance tracking
C) Random agent group exclusion
D) A/B testing model

3. In the Journey Panel, what does the lightning bolt icon typically indicate?
Response:

A) Abandoned session
B) High agent satisfaction
C) Visitor error
D) Triggered action map

4. Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A) Agent downtime metrics
B) Higher outcome success rate
C) Increase in wait time
D) Reduced call abandonment rate

5. Which two characteristics describe content offers in Predictive Engagement?
(Choose two)
Response:

A) Can be personalized using attributes
B) Require queue assignment
C) Automatically adjust voice prompts
D) Delivered based on visitor behavior

Solutions: