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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Duration: 90 minutes
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Code: ServiceNow CIS-ITSM Certification Exam
Number of Questions: 65 Questions
Exam Price: $150 (USD)
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam type: Multiple Choice Questions
Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Our world is in the state of constant change and evolving. If you want to keep pace of the time and continually transform and challenge yourself you must attend one kind of ServiceNow certificate test to improve your practical ability and increase the quantity of your knowledge. Buying our CIS-ITSM study practice guide can help you pass the test smoothly. Our Certified Implementation Specialist - IT Service Management exam materials have gone through strict analysis and verification by senior experts and are ready to supplement new resources at any time. We try our best to present you the most useful and efficient information about the test and provide multiple functions and intuitive methods to help the clients learn efficiently. Learning our CIS-ITSM useful test guide costs you little time and energy. The passing rate and hit rate are both high thus you will encounter few obstacles to pass the test. You can further understand our CIS-ITSM study practice guide after you read the introduction as follow.
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ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Request Fulfillment & Service Catalog | 15% | - Request lifecycle, approval, and fulfillment processes - Service catalog design, items, and categories - Service level agreements for requests - Catalog variables, order guides, and workflows |
| Integrations & Advanced Features | 10% | - Service Portfolio Management - Integration between ITSM applications - Platform features: Workflows, Notifications, Reporting - Service Operations Workspace configuration |
| Change Management | 20% | - Change models, approval workflows, and policies - Change types: Standard, Normal, Emergency - Change scheduling, risk assessment, and implementation - Change success measurement and reporting |
| Problem Management | 20% | - Root cause analysis and documentation - Problem lifecycle, identification, and investigation - Problem resolution and closure processes - Known error and workaround management |
| Configuration Management Database (CMDB) | 5% | - CMDB data model, classes, and relationships - CI identification, reconciliation, and normalization - CMDB integration with ITSM processes |
| Incident Management | 30% | - Integration with CMDB and other ITSM modules - Configuration of incident properties, fields, and states - Incident lifecycle and process flow - Assignment rules, escalation, and notifications |
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