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Cisco CCIE Voice Written Sample Questions:

1. Which two call handler greeting types on Cisco Unity Connection are overridden by the holiday greeting? (Choose two.)

A) closed
B) internal
C) error
D) alternate
E) busy
F) standard

2. A call arrives from the PSTN on a Cisco IOS MGCP PRI gateway that is registered to Cisco Unified Communications Manager, destined for a directory number on an IP phone that is engaged in an active conversation. If call waiting is disabled for this directory number and none of the Call Forward settings are defined, which event will take place?

A) Cisco Unified Communications Manager will disconnect the call with a cause code of 486, which means "Busy Here".
B) Cisco Unified Communications Manager will disconnect the call with a Q.931 cause of "User Busy".
C) Cisco Unified Communications Manager will disconnect the call with a Q.931 cause of "Temporary Failure".
D) Cisco Unified Communications Manager will disconnect the call with an MGCP DLCX message with a cause of "Busy".
E) Cisco Unified Communications Manager will disconnect the call with an MGCP RSIP message.

3. After logging into Cisco Agent Desktop, a Cisco Unified Contact Center Express agent could not go into ready state. Which two reasons could lead to this failure? (Choose two.)

A) The agent supervisor has not logged in.
B) The agent has entered incorrect login credentials.
C) The agent has not been assigned to any CSQ.
D) The agent IP phone has not been associated with the agent user in Cisco Unified Communications Manager.
E) The agent IP phone lost network connectivity.

4. Which statement about embedded Tcl scripts for B-ACD on Cisco Unified Communications Manager Express is correct?

A) The Tcl scripts that are required for B-ACD services, along with the default audio files, must be available on the router flash memory.
B) The default audio files are embedded natively in the B-ACD Tcl scripts.
C) The Tcl scripts and the default audio files for B-ACD services must be available on a TFTP server other than the router itself
D) The Tcl scripts and the default audio files for B-ACD services are embedded natively in the Cisco IOS Software, eliminating the requirement to download these files to the router flash memory.
E) The Tcl scripts that are required for B-ACD services are embedded natively in the Cisco IOS Software; however, the default audio files must still be downloaded to the router flash memory.

5. Refer to the exhibit.

Which gatekeeper mechanism prevents the gatekeeper from using all the resources on either gateway 1 or gateway 2 when sending calls to zones SE and NW?

A) lrq immediate advance
B) bandwidth zone
C) ras timeout brq
D) bandwidth remote
E) bandwidth total
F) resource availability indicator

Solutions: