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Symantec ASC Archiving and eDiscovery 2010 Sample Questions:

1. When should the customer's environment be validated against the latest compatibility matrix?

A) before the internal pre-engagement call
B) during the installation of the software
C) immediately after the customer pre-engagement call
D) immediately after the kick-off meeting

2. The customer has requirements for Enterprise Vault feature/functionality that is currently unavailable. What is the first step the consultant should take?

A) Understand and review the customer's requirements.
B) Contact the product manager.
C) Contact the account team.
D) Escalate to the administrator's manager.

3. A consultant is implementing Enterprise Vault Exchange mailbox archiving. The customer wishes to enable Vault Cache for select Exchange users. (Select two.) Which two items should the consultant check to ensure that Vault Cache is enabled?

A) Exchange settings in the directory properties
B) Exchange Provisioning Groups
C) Exchange Mailbox Policies
D) Exchange server target properties
E) Exchange Desktop Policies

4. What should a consultant do prior to contacting a customer who has just purchased Enterprise Vault?

A) analyze the support level that the customer should purchase
B) review the most recent version of compatibility guides
C) search external websites to identify current news or challenges reported by the customer
D) browse support case history

5. Where does an Enterprise Vault option appear in Outlook 2010 if the consultant assigns it as Menu only?

A) on the Backstage view
B) as a button on the Enterprise Vault tab
C) under More Actions
D) as a button on the Home tab

Solutions: