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[2025] VERISME PDF Questions - Perfect Prospect To Go With LatestCram Practice Exam
NEW QUESTION # 22
How does DevOps advance service management practices?
- A. DevOps sets up the principles for service management practices.
- B. DevOps was established later than service management and therefore does not advance service management practices
- C. DevOps should be used only to develop new products and services.
- D. DevOps advances service management practices by shifting them to the left, making them leaner.
Answer: D
NEW QUESTION # 23
Technology is changing fast and this provides significant challenges for service management.
What is a generic challenge identified for service management?
- A. Matching expectations to business relationships
- B. Ensuring cost is matched to budget
- C. Service management approaches support constraints
- D. More complexity and less visibility
Answer: D
NEW QUESTION # 24
Which is the objective of service measurement?
- A. To quantify and qualify the results or outcomes provided by a service
- B. To demonstrate compliance with laws, regulations and contractual commitments
- C. To enable the consumer to understand the costs of providing the service
- D. To enable service providers to manage the performance capabilities of underpinning service elements
Answer: A
NEW QUESTION # 25
What steps describe the high-level process for adapting the VeriSM model?
- A. Select the best management practice, focus thereon, and implement it step by step
- B. Define the stakeholders, select the processes, and implement them in the organization
- C. Investigate all practices in use, select the best set, and make these mandatory
- D. Establish the principles, select a set of practices, create a responsive operating model
Answer: D
NEW QUESTION # 26
There is a challenge that teams may operate in silos.
What is a recommendation that management should do to overcome this challenge?
- A. Implement one-on-one meetings between team members
- B. Reward teams who achieve their goals ahead of target
- C. Provide team-building activities for each team
- D. Share information on the organization's strategies
Answer: D
NEW QUESTION # 27
What activity is part of the Provide stage?
- A. Test
- B. Improve
- C. Build
- D. Design
Answer: B
NEW QUESTION # 28
An organization wants to break out of fire-fighting mode and move to the proactive mode.
On which element(s) of the VeriSM model should the focus be first?
- A. Provide and Respond
- B. Governance
- C. Management Mesh
- D. Define and Produce
Answer: D
NEW QUESTION # 29
An organization is growing rapidly and therefore wants to reconsider all their processes. They find that testing is too risky. They want to minimize costs of fixing errors resulting from late discovery of integration and test errors. Which management practice would best address this issue?
- A. Agile
- B. SIAM
- C. CX/UX
- D. Lean
Answer: D
NEW QUESTION # 30
The Management Mesh can only be built once the organizational governance and service management principles are understood. What else must also be developed before the Mesh is built?
- A. Strategic plans
- B. Design specifications
- C. Operational plans
- D. Tactical plans
Answer: A
NEW QUESTION # 31
How does continuous delivery positively impact change control processes?
- A. It impacts the processes through automated testing facilities.
- B. It impacts the processes through delivering more information.
- C. It does not impact the change control processes.
- D. It impacts the processes through less rigorous change control.
Answer: A
NEW QUESTION # 32
What is the first step in building a customer journey map?
- A. Plan
- B. Investigate
- C. Research
- D. Define
Answer: D
NEW QUESTION # 33
An organization decides to use a SaaS solution to control their new Internet of Things (IoT) monitoring devices.
What is most important to consider from a service management point of view?
- A. IoT services provide better behavior tracking to support real-time marketing.
- B. It is an outsourced service, so no specific considerations are required.
- C. The guardrails for the services must be respected also for SaaS solutions.
- D. A key requirement is that IoT devices have unique identifiers and IP addresses.
Answer: C
NEW QUESTION # 34
What is the main reason VeriSM re-defines traditional service management?
- A. VeriSM regards the entire organization as the service provider with capabilities that work together.
- B. VeriSM divides service management within an organization into separate entities so all entities can work autonomously.
- C. VeriSM focuses on the big picture and does not provide practices for specific organizations.
- D. VeriSM incorporates new technologies and therefore helps IT departments with digital transformation.
Answer: A
NEW QUESTION # 35
How can Agile be used to support service management?
- A. For easy acceptance of all service management practices across the entire organization
- B. To build all service management processes like traditional waterfall projects
- C. For building products and services iteratively
- D. Agile cannot be used as it is a project management-only practice
Answer: C
NEW QUESTION # 36
What is the first important step in the Kotter's Organizational Change Management (OCM) model?
- A. Generate short-term wins
- B. Institute change
- C. Create a sense of urgency
- D. Build a guiding coalition
Answer: C
NEW QUESTION # 37
What is a key benefit of cloud?
- A. Enhanced internal communication
- B. Increased quality of the infrastructure
- C. Increased speed of infrastructure service
- D. Reduced operating risks
Answer: D
NEW QUESTION # 38
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EXIN VERISME (VeriSM™ Essentials) Certification Exam is an essential exam for service management professionals who want to enhance their knowledge and skills in implementing and managing a service management system. VeriSM™ Essentials certification exam validates the expertise of professionals in handling the service ecosystem in a digital world. VERISME exam is conducted by EXIN, a global provider of certification and accreditation services, and the VeriSM™ framework is developed by the EXIN.
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