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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Understand Customer Requirements | 20% | - Define solution requirements - Analyze customer environment and usage scenarios - Identify business and user needs |
| HP Printing Solutions Portfolio | 25% | - Features, benefits and competitive advantages - Multifunction printers and wide-format systems - Inkjet and LaserJet product lines |
| HP Personal Systems Portfolio | 25% | - Tablets and mobile devices - Desktops, notebooks and workstations - Security, manageability and performance features |
| Support and Management Tools | 10% | - Service and support offerings - HP Web Jetadmin and management software - Security and mobility solutions |
| Positioning and Selling Solutions | 20% | - Communicate value and ROI - Address objections and close sales - Match products to customer needs |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
How does PIN authentication printing reduce the security risk associated when printing in an open office?
- A. Employees may otherwise expose company data by leaving printouts uncollected.
- B. Malicious users could guess the PIN number and retrieve confidential documents.
- C. Prevents malicious users from changing the device settings from an unsecured control panel.
- D. With an encrypted hard drive, there is no need for PIN Printing.
Correct Answer: D 🗳️
What is a security benefit of a secure hard disk with full hardware encryption?
- A. It gives customers peace of mind that anything saved to the printer is fully secure.
- B. It allows customers up to 32MB of space on the printer
- C. It allows customers to control who can print, what can be printed, and when printing can occur
- D. It gives customers the choice to save their documents to the cloud or the printer.
Correct Answer: A 🗳️
Where is the reseller's value in recommending an HP Printer or Scanner?
- A. HP invests in new compatible paper types for emerging markets.
- B. HP only makes printers and helps to deflect selling scanners.
- C. Gartner recognizes HP as a leader in MFP, manageability, and security
- D. HP has shipped over 200 million printers and 300 million scanners.
Correct Answer: C 🗳️
If a customer is looking to print only mono pages, what should you recommend'?
- A. an HP LaserJet printer
- B. an HP OfficeJet Printer
- C. an HP MFP flow device
- D. an HP DesignJet printer
Correct Answer: A 🗳️
What percentage of businesses plan to make changes to their business processes, workflow, and employee roles in order to incorporate mobility?
- A. 10%
- B. 46%
- C. 73%
- D. 26%
Correct Answer: C 🗳️
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