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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which of the following best defines an "outcome" in GPE?
Response:

A) A type of chatbot intent
B) The agent assigned to a digital interaction
C) A visitor's last known location
D) A business goal such as a purchase or form submission

2. Content offers in Predictive Engagement can only be triggered manually by agents.
(True/False)
Response:

A) True
B) False

3. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) SIP trunk
B) WebRTC gateway
C) Predictive Router Agent
D) GPE tracking snippet (JavaScript)

4. Which outcome does AI in Predictive Routing aim to improve the most?
Response:

A) Interaction handling time
B) Customer intent detection
C) Agent training cost
D) Business outcome likelihood

5. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Initiate a web chat
B) Launch a voice IVR
C) Trigger a webhook
D) Display a content offer

Solutions: