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Certification Path
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
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What is the duration of the FSL-201 Exam
- Passing Score: 70%
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
- Number of Questions: 60
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Who should take the FSL-201 exam
Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce FSL-201 Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Salesforce FSL-201 Exam then he should take this exam.
Reference: https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
Salesforce FSL-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Dispatcher Console | 15% | - Monitor resources and update appointments - Navigate console and configure views - Manage assignments, Gantt charts, and filters |
| Field Technician Mobility | 10% | - Enable offline functionality and sync - Configure Field Service mobile app - Manage work completion and reporting |
| Core Field Service Elements | 20% | - Define operating hours and service territories - Set up service resources, locations, and products - Configure work orders, service appointments, and assets |
| Introduction to Salesforce Field Service | 10% | - Understand data model and architecture - Identify use cases and business value - Define components and capabilities |
| Contractor Management | 10% | - Configure scheduling preferences for third parties - Track work performed by contractors - Set up contractor capacity and visibility |
| Initial Configuration | 15% | - Enable Field Service licenses and settings - Set up geocoding and data integration rules - Configure profiles, permission sets, and access |
| Scheduling and Optimization | 20% | - Configure scheduling policies and optimization engine - Create work rules and service objectives - Manage appointment lifecycle and status transitions |
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