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Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
A) Only the Primary Assets related list on the Asset object
B) Only the Primary Assets related list on the Work Order object
C) Both the Primary Assets and Related Assets related lists on the Asset object
D) Both the Primary Assets and Related Assets related lists on the Work Order object
2. universal containerswants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
A) The standard installation date field on asset
B) Fieldhistory tracking on asset
C) A work order related list on asset
D) A custom installation date field on products consumed
3. universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers
A) Associate work type called site to maintenance plan
B) Auto generate work order with a 14 days generation horizon
C) Auto generate work order with 14-day generation time frame
D) Associate a required skill call site visits to maintain plans
4. Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?
A) Include the Required Resource work type in Scheduling Policies.
B) Assign a Preferred status Resource Preference to the Account.
C) Designate a Skill-based resource to the Work Order.
D) Configure an account preference on the Service Resource record.
5. Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
A) Create a Shipment and a Productrequest line item.
B) Create a Product Request and a Product request line item.
C) Create a Work Order Line Item and a Product request line item.
D) Create a Product Consumed and a Produc request line item.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B,C | Question # 4 Answer: B | Question # 5 Answer: B |







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