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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is another characteristic of a Social Business other than being engaging and nimble?

A) Technically strong
B) Informal
C) Has a strong presence in the Internet
D) Transparent

2. The IBM set of Social Software products provides solutions that are:

A) All of the above.
B) accessible via cloud or on premises deployments
C) accessible via desktop, mobile and tablet devices
D) open standards based and easily integrated into Microsoft and other vendor software stacks

3. What is one best practice that is very successful in delivering the Social Business message to a customer?

A) Have a lengthy technical discussion about each feature and its capabilities.
B) Distribute printouts of analysts' reports to every person in the room.
C) Add personal stories about how you use these social software features successfully in your job.
D) Make sure you are well dressed.

4. Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

A) IBM Lotus Protector
B) IBM Tivoli Manager
C) IBM Connections
D) IBM Lotus Symphony

5. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Manufacturing and Supply Chain Management
B) Security
C) Operations and Human Resources
D) Accounting

Solutions: