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Simens STI-884 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Siemens SMB Solutions Portfolio | 30% | - OpenScape Office and OpenScape Voice overview - UC applications and collaboration tools - Solution positioning and benefits for SMB |
| Topic 2: Proposal, Pricing & Closing | 20% | - Negotiation and closing techniques - Pricing models and licensing options - Creating SMB-focused proposals |
| Topic 3: SMB Sales Process & Opportunity Qualification | 25% | - Identifying sales opportunities - Value-based selling approach - Qualifying customer requirements and budget |
| Topic 4: SMB Market & Customer Requirements | 25% | - Business and communication needs of SMB customers - Characteristics of SMB segment - Decision-making process in SMB organizations |
Simens SOCA Sales Small & Medium Businesses (SMB) Sample Questions:
1. What are the benefits of unified messaging? (Choose three)
A) Enables the delivery of value-added services to end-users that make mobile communications simpler, easier to use, and more productive.
B) Allows people using same technologies, same media, and same terminals only to communicate to anyone, anywhere, and at any time.
C) Combines the management of voice, fax, and conventional e-mail messages in a single inbox that can be accessed through a conventional e-mail client or a telephone.
D) Allows a single-point access to messaging, regardless of whether the individual has been issued a computer, PDA, smartphone, or a basic wired or cellular phone.
2. Which IP communications system is best suited for small businesses with up to 30 users?
A) HiPath 4000
B) HiPath 7000
C) HiPath 3000
D) HiPath Open Office Entry Edition (EE)
3. Why is HiPath OpenOffice ME called an appliance?
A) It was designed from the ground up as an SME solution.
B) It is an integrated Unified Communications application, an IP-PBX, and networking components, all on a Linux platform.
C) It is available in two variants, one with ISDN network connections and one with analog connections.
D) It extends communications anywhere: the home, office, hospital, factory floor, and beyond.
4. What do most customers look for when choosing a suitable telephony solution? (Choose three)
A) It will cut call costs.
B) It will make employees feel engaged.
C) It will ensure tie-up with only one vendor.
D) It will work well with existing business processes.
5. Which of the following are performance-hindering issues related to WAN implementations of VoIP? (Choose three)
A) Longer end-to-end delays.
B) Packet jitters and loss of packets.
C) Limited bandwidth.
D) High transmission error rate and retransmission of signaling packets.
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A,B,D | Question # 5 Answer: A,B,C |







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