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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Engagement Policies | 12% | - Policy Configuration
|
| Topic 2: Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Topic 3: Channels | 10% | - Channel Integration
|
| Topic 4: AI and Arbitration | 8% | - Decision Prioritization
|
| Topic 5: Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Topic 6: Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Topic 7: Actions and Treatments | 12% | - Action Management
|
| Topic 8: Decision Strategies | 25% | - Strategy Design
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.
The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
A) Map the score value in the decision strategy to "<=200".
B) Change the cutoff value in the results tab of the scorecard decision component
C) Change the cutoff value in the results tab of the scorecard model
D) Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
2. U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
A) Credit card number
B) 1% cash back credit card
C) No annual fee credit card
D) Credit card status
3. The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
According to the decision strategy, what is the output of component in the blank space highlighted in red?
A) Nike, Adidas, Puma, Reebok
B) Reebok
C) Reebok, Puma, Adidas, Nike
D) Nike
4. DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
5. U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
A) Contact policies
B) Context weighting
C) Engagement policies
D) Business levers
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,D | Question # 3 Answer: B | Question # 4 Answer: Only visible for members | Question # 5 Answer: C,D |







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