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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You are analyzing marketing data in Microsoft Dynamics CRM 2011.
Which of the following analysis tools are available to you?
(Choose all that apply.)

A) Dashboards
B) Charts
C) Auditing
D) Advanced Find

2. The customer service department employs supervisors and agents.
Each supervisor may simultaneously manage up to four agents.
In Microsoft Dynamics CRM 2011, you need to configure a service that requires a supervisor and an
agent.
How should you define the capacities of the supervisor and of the agent?

A) In the service, set the supervisor with a capacity of 1, and the agent with a capacity of 4.
B) In the user record, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
C) In the service, set the supervisor with a capacity of 4, and the agent with a capacity of 1.
D) In the user record, set the supervisor with a capacity of 1, and the agent with a capacity of 4.

3. You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)

A) 15-minute reminders for service activities
B) attaching files before saving an email activity
C) moving records by dragging and dropping
D) email signatures

4. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to define the product that will be used as a substitution if another product is unavailable
B) a way to organize multiple price lists
C) a way to bundle two or more products together
D) a set of measurements in which a product is available

5. In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

A) Open the Sales Literature and send it to the customer as an email message.
B) Open the Sales Attachment and send it to the customer as an email message.
C) Create an email message, add the Sales Literature record, and send the email message to the Customer.
D) Create an email message, add the Sales Attachment record, and send the email message to the Customer.

Solutions: