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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Use business scoping to activate the work center containing the view
B) Assign the business user to the organizational structure.
C) Create a business role that has access to the work center view and assign it to the business user
D) Copy the access right from a business user who already has access to the work center view

2. Which of the following prepackaged mashups exist for SAP Cloud for customer?

A) Google Maps
B) Mind touch
C) Hotmail
D) SAP Jam

3. Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) CTI client adapter
B) Live activity pane
C) CTI client server
D) Service request creation

4. Who can approve time reports created by the service technicians? Note: There are 2 correct answers to this question.

A) Service line manager
B) Reporting line manager
C) Functional unit manager
D) Territory Manager

5. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Business user
B) Business role
C) Business configuration
D) Work center view
E) Code list restrictions

Solutions: