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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Target Setting and Performance Goals | 10% | - Target setting methodologies and best practices - Benchmarking and comparison - Common mistakes and behavioral issues |
| Data Gathering, Quality and Reporting | 15% | - Activation and visualization tools - Reporting, dashboards and interpretation - Data quality dimensions and improvement - Data sources, collection and validation |
| Understanding and Classifying KPIs | 20% | - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - SMART criteria and definition rules - Taxonomy and classification frameworks - KPI lifecycle and logic |
| KPI Documentation and Standardization | 15% | - Documentation form design and components - Ownership, frequency and data definitions - Standardized templates and libraries |
| KPI Selection and Alignment | 25% | - Selection criteria and techniques - Cascading KPIs across organizational levels - Linking KPIs to strategy and objectives - Alignment with business goals and initiatives |
| The World of KPIs | 15% | - Organizational levels and application - Value and role of KPIs - Challenges in performance measurement - Concepts, terminology and governance |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which KPI measures the achievement of the following objective: "Enhance process quality"?
A) Error rate (%)
B) Production workers that attended process quality training (%)
C) Process quality level of 99% achieved by the end of the financial year
D) Time to process a transaction (# / time)
2. Which of the following are effectiveness KPIs?
A) All the answers
B) Time to process request per agent (# / time)
C) Employee engagement index (# / %)
D) Transportation capacity utilization (%)
3. Which of the following KPIs is the most suitable to select for measuring the following objective: "Increase profitability"?
A) Revenue ($)
B) Annual budget ($)
C) Net profit ($)
D) Cost ($)
4. Which of the statements below represents a stage of the Value Flow Analysis?
A) All the answers
B) Output
C) Efficiency
D) Effectiveness
5. As part of the Value Flow Analysis, Process KPIs reflect:
A) All the answers
B) Resource allocation
C) The impact of outputs generated
D) Transformation characteristics
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
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