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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following are functions of SAP Solution Manager? (Choose two)

A) Backup and Recovery
B) Service Marketplace
C) Solution Monitoring
D) Service Desk

2. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Discovery of corrective software packages
B) Hardware Management
C) Automatic Deployment
D) Best practices for embedding third-party software

3. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Use the customer Id.
B) Increase the numbers of search terms.
C) Use wild cards.
D) Use the search filter.

4. After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?

A) Complete the problem description.
B) Ensure the end user activities are documented step by step.
C) Assign the incident to a product component.
D) Provides fixes in the form of patches.

5. A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

A) Send the customer multiple possible solutions even if you have not tested them.
B) Update the customer with the same solution you sent originally until the customer understands that solution.
C) Send customers short answers to avoid confusion.
D) Update the customer with detailed step by step solutions using clear but short sentences.

Solutions: