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IBM A2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Define Key IT Service and Asset Management Products | 22% | - Understand ITIL alignment with IBM solutions - Describe integration capabilities between Tivoli products - Identify IBM Tivoli Service Delivery portfolio components |
| Support and Troubleshooting Fundamentals | 16% | - Outline maintenance and upgrade procedures - Understand logging and monitoring tools - Identify common issues and resolution paths |
| Plan Implementation and Integration | 18% | - Address security and access control requirements - Outline installation and configuration steps - Identify integration points with existing systems |
| Create and Justify Solution Design Recommendations | 24% | - Recommend product licensing and deployment models - Design high-level architecture - Define scalability and performance considerations |
| Understand Customer Requirements and Business Context | 20% | - Gather business and technical requirements - Identify stakeholders and use cases - Map requirements to solution capabilities |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?
- A. An automated, self-service catalog for requesting end-to-end service provisioning.
- B. A proactive service level agreement modeling and enforcement solution.
- C. An integrated accounting and procurement solution.
- D. A comprehensive IT asset and service management solution.
Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?
- A. Job Plans
- B. Tasks List
- C. Job List
- D. Tasks Plan
What is the main purpose of the IBM Tivoli Integration Composer product?
- A. Quick identification of distributed hardware and software inventory
- B. Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
- C. Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
- D. Monitoring as needed for selected asset inventory and system management tools
Which statement is true about Key Performance Indicators (KPIs)?
- A. KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
- B. KPIs always have to be adjusted to match the customer's actual status.
- C. KPIs should always be measured by percentage.
- D. KPIs are defined according to the IT customer requirements.
A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?
- A. Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
- B. Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
- C. The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
- D. Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
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