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Avaya 74950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Omnichannel Solution Integration | - Voice channel integration - SMS channel integration - Web Chat integration - Social media and chatbot integration - Email channel integration |
| Topic 2: Avaya Oceana Solution Architecture | - Avaya Oceana core components - Avaya Breeze platform integration - Component interfaces and interactions - Workspaces architecture |
| Topic 3: Administration and Maintenance | - Database and datastore management - Routine operational tasks - System monitoring - Backup and restore procedures |
| Topic 4: Troubleshooting and Best Practices | - Deployment best practices - Channel troubleshooting - Log analysis - Integration issue diagnosis |
| Topic 5: Workspaces and Agent Experience | - Interaction routing and handling - Agent Workspaces configuration - Supervisor features - Context management |
| Topic 6: Installation and Initial Configuration | - Certificates and security setup - Core platform deployment - Avaya Control Manager integration - Cluster installation and configuration |
Avaya Oceana® Solution Integration Sample Questions:
Question 1
Given the description below:
To secure the Network traffic, the Avaya Surge™ IoT solution uses encrypted tunnels and flow-based rules to create granular white lists that protect both devices and Infrastructure from unwanted traffic.
Which Avaya Surge™ IoT feature does this statement describe?
A. IP Flow Gateway
B. HyperSec Gateway
C. VXLAN Gateway
D. IPX Security Gateway
Question 2
For authentication, which three type of certification do the ONA and Avaya Surge™ IoT Controller share? (Choose three.)
A. Kerberos Base Authentication Certificate
B. IoT Controller Server Certificate
C. Radius Authentication Certificate
D. CA Certificate
E. ONA Device Certificate
Question 3
While ordering the license File for Avaya Surge™ loT Controller, and before applying that license on the Avaya Surge™ Administration user Interface, which precaution must an administrator take?
A. Make sure that the correct Host ID was used while generating the license.
B. Make sure that the correct serial numbers were used while generating the license.
C. Make sure that the correct System ID was used while generating the license.
D. Make sure that the correct Network ID was used while generating the license.
Question 4
Which interface is used for High Availability and Clustering of the Avaya Surge™ IoT Controller?
A. Integration Network interface
B. Device Network interface
C. Management Network Interface
D. Integrated Light Out Interface
Question 5
To monitor the network elements, which three protocols are used in an Avaya Surge™ IoT solution? (Choose three.)
A. RDP
B. Socket
C. SSH
D. Telnet
E. SNMP
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,C,E | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: C,D,E |







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