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Cisco 646-228 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales and Service Scenarios | - Lifecycle services positioning in customer engagements - Case studies and solution lifecycle application scenarios |
| Cisco Lifecycle Services Framework | - Phases of service lifecycle (Prepare, Plan, Design, Implement, Operate, Optimize) - Overview of Cisco lifecycle services methodology |
| Advanced IP Communications Solutions Overview | - Enterprise voice and collaboration solutions overview - Cisco IP communications architecture and components |
| Solution Deployment and Implementation Services | - Implementation planning and execution concepts - Integration of IP communications systems into enterprise environments |
| Customer Requirements and Service Mapping | - Assessing customer communication needs - Mapping requirements to lifecycle services offerings |
| Operational Support and Optimization | - Performance optimization and service improvement strategies - Monitoring and maintaining IP communications systems |
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