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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A) It adds additional weight for each dialer port that is equal to eight normal agent users.
B) It adds no additional weight when using the SIP Dialer Option in 8.0.
C) It adds additional weight for each dialer port that is equal to five normal agent users.
D) It adds no additional weight when using the SCCP Dialer Option in 8.0.

2. How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

A) in the parent Cisco Unified ICM system, using Agent Level Detail data
B) in the parent Cisco Unified ICM system, using skill group data
C) in the child Cisco Unified Contact Center Enterprise system, using services data
D) in the child Cisco Unified Contact Center Enterprise system, using call type data

3. What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

A) The call cannot be transferred or conferenced back to an agent.
B) Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.
C) Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.
D) Cisco Unified Contact Center Enterprise does not record the transfer number dialed.

4. When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is true?

A) The SIP Dialer uses Cisco Unified Communications Manager routing and dial plans for outbound call routing.
B) The SIP Dialer requires two MR PIMs for duplex SIP dialers.
C) The SIP Dialer engages the agent peripheral gateway for each outbound call.
D) The SIP Dialer scales to 60 calls per second per dialer.

5. In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)

A) CTI OS Agent Desktop using .NET CIL
B) CTI OS Agent Desktop using Java CIL
C) CTI OS Agent Desktop using C++ CIL
D) Cisco Agent Desktop

Solutions: