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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Research possible causes and implement a solution
B) Duplicate the issue and obtain traces.
C) Replace hardware outside warranty.
D) Test and document the results of the implemented solution.
E) Upgrade or downgrade the IP Office core software to fix the issue.

2. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) System Monitor with default filters
B) SSA Snapshot
C) System Monitor with ISDN L3 filter options enabled
D) Debug Manager on DTE port

3. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?

A) PRI-UNI Expansion Card
B) VCM32
C) ATM16 Expansion Module
D) PR124/PR130 or PRI-U Expansion Card

4. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) You need to buy additional licenses
C) All cards may not be seated correctly.
D) Embedded Voicemail is not running properly.

5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) Start the IP Office Manager application.
B) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
C) The 5420 DS is corrupted and must be replaced
D) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
E) The 5430 DS is no longer supported.

Solutions: