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CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?

A) Standard operating procedures
B) Knowledge base articles
C) Service-level agreements
D) Call categories

2. An end user is unable to print to a network printer but can access everything else on the network.
Other users in the organization have no issues printing. A technician opens the print queue on the user's computer and sees the job has failed. Which of the following is the next step to troubleshoot the issue?

A) Printing a test document from another computer on the network
B) Removing the printer from the computer and reinstalling it
C) Restarting the print spooler from services
D) Starting the computer again and attempting to print again

3. A client is dissatisfied with the help desk and demands an immediate resolution for their unresolved ticket. Which of the following should the technician do first?

A) Actively listen to the client's concerns while assuring them that their issue is a priority.
B) Redirect the client's call to a different department for further assistance.
C) Politely end the call and contact a manager for further instructions.
D) Ask the client to submit a new support ticket to open a fresh case.

4. A technician is 3-D printing high-strength, carbon fiber-based filament parts for a customer order.
Which of the following is the most important for the technician to use?

A) Air filter mask
B) Antistatic bags
C) ESD mat
D) Steel-toed boots

5. Which of the following authentication methods is the best way to prevent users from frequently entering their credentials?

A) Multifactor authentication
B) Access control list
C) Single sign-on
D) One-time password

Solutions: