1Z0-1064-26 Q&As - in .pdf

1Z0-1064-26 pdf
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 13, 2026
  • Q & A: 79 Questions and Answers
  • PDF Price: $59.99
  • Free Demo

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  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 13, 2026
  • Q & A: 79 Questions and Answers
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1Z0-1064-26 Testing Engine
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 13, 2026
  • Q & A: 79 Questions and Answers
  • Software Price: $59.99
  • Testing Engine

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Productivity and Contact Center Tools- Agent productivity tools
  • 1. Dashboards and analytics
    • 2. SmartText configuration
      • 3. Hotkeys and shortcuts
        Topic 2: Managing and Extending Service Requests- Application Composer extensions
        • 1. Object workflows
          • 2. Groovy scripting for business logic
            • 3. Custom objects and fields
              - Service Request configuration and lifecycle management
              • 1. Profile options and system configuration
                • 2. User and role management
                  • 3. Scheduled processes and automation
                    • 4. Service catalog and category hierarchy
                      • 5. SR outcomes and resolutions
                        Topic 3: Computer Telephony Integration (CTI)- Telephony integration setup
                        • 1. Call flows configuration
                          • 2. Redwood CTI toolbar setup
                            • 3. Screen pop functionality
                              Topic 4: Notifications, Emails, and Interactions- Notifications and collaboration
                              • 1. In-app notifications
                                • 2. Internal collaboration tools
                                  - Email processing
                                  • 1. Inbound/outbound email channels
                                    • 2. Email templates and interaction tracking
                                      Topic 5: Data Migration and Integration- Data import/export
                                      • 1. Import Management tool
                                        • 2. FBDI import
                                          Topic 6: Digital Customer Service and Chat- Digital Customer Service (DCS)
                                          • 1. Embedding Fusion Service in external apps
                                            • 2. UI themes and branding
                                              - Chatbot and automation
                                              • 1. Virtual assistant configuration
                                                Topic 7: Redwood UX and AI Features- Redwood interface configuration
                                                • 1. Activities timeline
                                                  • 2. Workflow implementation platform
                                                    - AI capabilities
                                                    • 1. Knowledge recommendations
                                                      • 2. SR classification AI
                                                        Topic 8: Customer Entitlements and Action Plans- Action Plans
                                                        • 1. Action plan templates
                                                          • 2. Execution within service requests
                                                            - Entitlements and SLAs
                                                            • 1. Milestones and operating calendars
                                                              • 2. Notifications and performance tracking
                                                                • 3. Coverage and service tiers
                                                                  Topic 9: Work Assignment and Routing- Omnichannel routing
                                                                  • 1. Work starvation prevention
                                                                    • 2. Cross-channel workload distribution
                                                                      - Queues and assignment rules
                                                                      • 1. Agent capacity and availability
                                                                        • 2. Queue configuration
                                                                          • 3. Assignment rules based on SR attributes

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            1. What is the main function of the Data Security Policies?

                                                                            A) defines the views or functionalities the user can access
                                                                            B) defines the data a particular user can see and/or modify
                                                                            C) defines the actions a particular user can do
                                                                            D) defines the views the application can access
                                                                            E) defines the privileges and roles a particular user can have


                                                                            2. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
                                                                            What could be causing this behavior?

                                                                            A) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
                                                                            B) Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
                                                                            C) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
                                                                            D) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.


                                                                            3. If you want to disable the ability to delete activities for all users, what action should you perform?

                                                                            A) Remove the users of the roles who have the "delete activities" access.
                                                                            B) Remove the "delete activities" privilege from all the roles for users who have this access.
                                                                            C) Remove the "delete activities" button from all pages used by the users who have this access.
                                                                            D) Remove the "delete activities" role from all the users who have this role.


                                                                            4. Select the correct procedure to enable the Audit History tab for Service Requests.

                                                                            A) Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
                                                                            B) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
                                                                            C) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
                                                                            D) Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.


                                                                            5. Which two are required to publish a completed Digital Customer Service (DCS) application?

                                                                            A) a single "publish" action to complete the task
                                                                            B) system administrator approval
                                                                            C) moving the application to Staging and subsequently to Production status
                                                                            D) nothing (DCS applications are always available to all users.)


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: A
                                                                            Question # 2
                                                                            Answer: D
                                                                            Question # 3
                                                                            Answer: A
                                                                            Question # 4
                                                                            Answer: D
                                                                            Question # 5
                                                                            Answer: C,D

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